Important Electrical Safety
Terms and Conditions on Refurbished
MM PC Solutions = we or us.
Customer = you or your.
Consumer = any person who buys goods from
us for purposes which are outside his trade,
business or profession.
Goods = the computer hardware and software
products sold by us to you including packaging,
manuals and any other ancillary components
Conditions = means the terms and conditions
of sale set out in this document and any special
terms and conditions agreed in writing by
Our address: 9 Argyll Road, Grays,
Essex RM17 5BS.
Our telephone number: 01375 381879.
Full contact details can be found here.
Standard warranty only covers equipment purchased
from MM PC Solutions.
Standard warranty on MM PC Solutions refurbished
equipment is 6 months but can be extended
up to a year (at an extra cost) from the date
of purchase. This is a return to base warranty
and the customer is responsible for the cost
Standard warranty on new equipment is 1 year
from date of purchase. The customer is responsible
for cost of returning the goods to where the
warranty is held.
Warranty covers 100% parts and labour up
to the purchase price of the equipment. There
is a 6 month mechanical warranty on used/refurbished
laptops and other used/refurbished products
unless otherwise stated. The warranty does
not cover physical damage or misuse by the
customer. No deductibles or hidden costs.
If repairs exceed the current value of the
laptop, then a refund will be issued for the
current value of the laptop.
Customer misuse or abuse, physical damage,
acts of nature, and general maintenance are
MM PC Solutions are not responsible for any
data that is lost due to failure of the product
and recommend regular data back ups.
Batteries are NOT included in warranty.
(A failed battery will need to be notified
within 14 days from the date of receiving
Please make sure your laptop is used on a
hard flat surface so that air can circulate
around the machine, to prevent over heating.
THE CUSTOMER IS RESPONSIBLE FOR THE RETURNING
OF GOODS AND COST.
WE RECOMMEND THAT ALL SOFTWARE (including
operating systems) SHOULD BE KEPT UPDATED.
For wireless/wifi related issues we recommend
that you contact your internet service provider
first as all our laptops are tested for wifi
connectivity but may require additional configuration/setup
to work correctly with your router or modem.
The most important rule: Switch off your
laptop and unplug chargers when unattended
for any length of time.
1. Make sure when your laptop is not
on charge, or not in use, that it is turned
off (not just left on standby) and only leave
your chargers plugged in and switched on when
you’re actually charging or using your
laptop. Lithium ion batteries which are used
in laptops can fail after a period of time
and may over heat, so do not leave your laptop
charging unattended for too long.
2. When your laptop is unattended
make sure the socket is switched off and ideally,
your charger is unplugged. Laptops and chargers
may get hot and cause the battery to overheat
and in some cases catch fire.
3. We suggest that you regularly check
that the laptop charger and battery is not
getting hot and if so turn off at the wall
plug and allow to cool down. This may be a
sign that the battery and or charger needs
4. We strongly recommend replacing
your battery at least every 12 months with
the manufactures genuine replacement product
from a good reliable laptop battery retailer.
5. Laptop manufactures may from time
to time issue a battery recall on certain
laptops so we strongly recommend periodically
checking their website.
Please note MM PC Solutions do NOT warranty
the laptop battery and therefore are not responsible
for any harm or damage that may be caused
from the failure of the battery.
The following terms and conditions apply
to all transactions processed by MM PC Solutions.
These conditions do not affect your statutory
rights. These terms and conditions are subject
to change without notice and supersede all
Each order will be treated as an offer by
you to purchase the goods subject to these
conditions. You are deemed to accept the conditions
when you place an order for goods with us.
The order will not be processed until we have
validated and confirmed your payment, confirmed
that stocks are available and accepted your
All goods remain the property of MM PC Solutions
until paid in full.
Payment must be by cleared funds before dispatch
of the goods. All major credit cards and debit
cards accepted. We also accept PaylPal and
BACS. Please allow up to 7 working days for
clearance of BACS and PayPal before despatch
of your laptop or other goods.
All prices quoted are in UK pounds sterling.
MM PC Solutions is not VAT registered. An
invoice will be despatched along with your order.
All information supplied is subject to no
errors or omissions being found when processing
the order. Any such errors or omissions will
be notified and discussed with the customer
prior to accepting the order. Should the price
of the laptop or other goods be wrongly quoted
on the website we reserve the right not to
fulfil the order. We will use our best endeavours
to avoid such errors.
7 day no quibble money back if not satisfied
with the laptop or other goods. Delivery costs
will not be refunded. Goods may not be returned
after 7 days unless under our warranty terms.
Please see Warranty
section for full information.
We will provide a full refund if the product
is found to be unsuitable within 7 working
days following delivery. Full refund (excluding
delivery cost) will only be made if the goods
are returned in exactly the same state as
6 months mechanical warranty on used laptops
and other used products. The warranty does
not cover physical damage or misuse by the
customer. MM PC Solutions are not responsible
for any data that is lost due to failure of
the product and recommend regular data back
ups. The customer is responsible for cost
of returning goods.
New products carry the manufacturer’s
stated warranty. Usually 12 months but can
be up to 3 years.
Warranty is void if there is physical damage
to the unit.
Orders will be confirmed prior to dispatch.
Laptops or other goods will be dispatched
by courier and the customer will be notified
of the date sent, usually within two days
of receipt of cleared funds. Any delay will
be notified to the customer at the time of
taking the order. Delivery of goods shall
be made to UK mainland addresses only and
must be signed for. The address will be the
one registered with your card issuer, unless
you request otherwise and we agree to such
a request (at our sole discretion).
MM PC Solutions must be notified within 48
hours of any shortages in the order.
Refurbished goods will be of merchantable
quality. The customer will be notified of
any major defects and the goods will not be
despatched unless the customer agrees to accept
these at the price negotiated.
Although we make every effort to ensure that
our website correctly states whether or not
goods are in stock, there may be occasions
where you submit an order for goods which
are out of stock. In such cases we will inform
you of this fact and shall return payment
to your account.
Sizes and measurements of goods advertised
on our site are approximate (although we do
try to make sure that they are as accurate
as possible) and colour shades may vary slightly
from those depicted on the website.
Please find below The Consumer Protection
(Distance Selling) Regulations 2000. No.2334.
rights. These rights can be used instead of
MM PC Solutions above terms.
If you are contracting as a consumer, you
may cancel a contract at any time within seven
working days, beginning on the day after you
received the products. In this case, you will
receive a full refund of the price paid for
the products in accordance with our refunds
policy set out below.
To cancel a contract, you must inform us
in writing or via e-mail. You must also return
the product(s) to us as soon as possible,
in the same condition in which you received
them, and at your own cost and risk. You have
a legal obligation to take reasonable care
of the products while they are in your possession.
If you fail to comply with this obligation,
we may have a right of action against you
Our refunds policy:
When you return a product to us:
Because you have cancelled the contract between
us within the seven-day cooling-off period
see clause above, we will process the refund
due to you as soon as possible and, in any
case, within 30 days of the day you have given
notice of your cancellation. In this case,
we will refund the price of the product in
full, including the cost of sending the item
to you. However, you will be responsible for
the cost of returning the item to us.